bought but not received please help

Step-by-Step Guide to Find Your IOTX Follow these steps carefully.

Step 1: Verify the Transaction on the Blockchain

First, you need to be a detective and look at the public record.

1. Go to Polygonscan.com.

2. Paste the transaction hash (hash paid in polygon) you mentioned into the search bar.

3. This will show you the exact details of the transaction.

   • Status: Should say Success.

   • From: Your sending wallet address.

   • To: The address of the exchange or smart contract you were buying from.

   • Token Transfer: Look in this section. You should see an entry for IOTX or wIOTX being sent to your wallet address.

This step confirms that the tokens were successfully sent to your address on the Polygon blockchain. If you see this, your funds are safe.

Step 2: Add the Polygon Network to Your Wallet

If your wallet (like MetaMask, Trust Wallet, etc.) doesn't have the Polygon network added, it won't show your Polygon-based tokens.

For MetaMask:

1. Open MetaMask and click on the network at the top (e.g., "Ethereum Mainnet").

2. Click "Add network" or "Add a network manually."

3. Use the following details for the Polygon Mainnet:

   • Network Name: Polygon Mainnet

   • RPC URL: https://polygon-rpc.com/

   • Chain ID: 137

   • Currency Symbol: MATIC

   • Block Explorer URL: https://polygonscan.com/

Once added, switch to the "Polygon" network.

Step 3: Add the IOTX Token Contract Address to Your Wallet

Even on the correct network, you need to tell your wallet to "watch" for the IOTX token.

1. While on the Polygon network in your wallet, look for an "Import Token" or "Add Token" button.

2. You need the official contract address for IOTX on Polygon. Be careful! Using a wrong address can lead to scams.

3. The official contract address for IOTX on Polygon is:

   • Contract Address: 0x300211Def2a644b036A9bdd3e58159bb2074d388

   • Token Symbol: Should auto-populate as IOTX.

   • Decimals: Should auto-populate.

After you add this, your IOTX balance should appear in your wallet under the Polygon network.

What If I Wanted Native IOTX on the IoTeX Network?

If your goal was to have the native token to use within the IoTeX ecosystem (e.g., for staking, registering devices), you will need to "bridge" your tokens from Polygon to the IoTeX Mainnet.

How to Bridge:

1. Go to the official ioTube V5 Bridge: https://v5.iotube.org/

2. Connect your wallet.

3. Set up the bridge:

   • From: Polygon

   • To: IoTeX

   • Asset: Select IOTX

4. Follow the instructions to transfer your tokens. This process will lock your wIOTX on Polygon and mint the native IOTX on the IoTeX network.

You will then need to add the IoTeX Mainnet to your wallet to see the native tokens.

IoTeX Network Details for your Wallet:

• Network Name: IoTeX Mainnet

• RPC URL: https://babel-api.mainnet.iotex.io/

• Chain ID: 4689

• Currency Symbol: IOTX

• Block Explorer URL: https://iotexscan.io/

Please always double-check which network you are receiving assets on and which network your wallet is currently set to.

I hope this helps to clarify and if you have further query please don’t hesitate.