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Cannot connect to IoTeX Hub with latest ledger firmware

New Issue

Was able to connect to stake.iotex.io and unstake one of my buckets.
Now wanted to transfer that IoTeX and when I click the Ledger button on any browser nothing happens (the spinning animation starts and the button is no longer clickable).

Went to ledger live upgraded firmware and the IoTeX app, and now I cannot connect to either of them, already tried on different PCs to discard a HW issue.

Posted by David A. ·
Status: In Progress1 comment

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Comments1

  • Precy R

    Team•

    Aug 12, 2025

    Hello, thank you for reaching out to us. Can you please provide a detailed screenshot or screen recording so we can see exactly where it gets stuck? Looking forward to your response.