Hello, thank you for reaching out to us. Can you please provide your wallet address so that our team can further assist? Looking forward to your response.
Hello Chris, your account has not reached the minimum of withdrawal. You need to top-up the account or you can keep the amount in there until you have reached the minimim amount of withdrawal. Hope this helps to clarify.
chris.dupont
•
Aug 22, 2025
But we are talking here about mining pool rewards. 1. What is the minimum withdrawal ? 2. When you say “top-up the account” you mean add IOTX to my wallet? With how much I would have to top it up ?
nw23rd
•
Aug 22, 2025
Howdy. Thanks for answering my ticket. My wallet:
io15hulvxy7tkad6msegap8mav0aes0ze7nyvcchs
Precy R
Team•
Aug 22, 2025
Hello can you also provide more detail like which app and what step that gets you stucked? if you can provide screenshot, it would be better.
nw23rd
•
Aug 22, 2025
Yes. The app is ioPay. Here are some screen shots of what I’m encountering:
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Comments15
chris.dupont
Aug 21, 2025
Same here, my friend
Precy R
Aug 21, 2025
Hello, thank you for reaching out to us. Can you please provide your wallet address so that our team can further assist? Looking forward to your response.
chris.dupont
Aug 21, 2025
Can you also have a look at this problem please :
https://feedback.iotex.io/en/p/not-able-to-claim-rewards-failed-transaction
Precy R
Aug 21, 2025
okay.
Precy R
Aug 22, 2025
Hello Chris, your account has not reached the minimum of withdrawal. You need to top-up the account or you can keep the amount in there until you have reached the minimim amount of withdrawal. Hope this helps to clarify.
chris.dupont
Aug 22, 2025
But we are talking here about mining pool rewards.
1. What is the minimum withdrawal ?
2. When you say “top-up the account” you mean add IOTX to my wallet?
With how much I would have to top it up ?
nw23rd
Aug 22, 2025
Howdy. Thanks for answering my ticket. My wallet:
io15hulvxy7tkad6msegap8mav0aes0ze7nyvcchs
Precy R
Aug 22, 2025
Hello can you also provide more detail like which app and what step that gets you stucked? if you can provide screenshot, it would be better.
nw23rd
Aug 22, 2025
Yes. The app is ioPay. Here are some screen shots of what I’m encountering:
nw23rd
Aug 22, 2025