[ECO Bounty] iopay Absence of Confirmation or Support Response via Email

Wallet Address Reporter: io1tkw393kejmxwnd454twc6020sxcyvh5dxqmren

App Version: ioPay v5.3.1 (3973)

Device: Redmi Note 10 Pro (Android 13)

Description

Despite submitting technical bug reports and UX suggestions through the official channels (as outlined in the IoTeX Blogs criteria), there has been zero email communication or automated confirmation received. This indicates a failure in the feedback loop, where users contributing to the ecosystem are left without status updates or confirmation of their submission’s eligibility for rewards ($10 – $100 tier).

Steps to Reproduce

1. Draft and submit a bug report or suggestion via the ioPay app or official feedback form.

2. Provide a valid contact email within the submission (if applicable) or wait for a response linked to the session.

3. Check inbox, spam, and junk folders for any acknowledgment from the IoTeX team.

Expected Result

• Immediate: An automated "Ticket Received" confirmation email.

• Follow-up: A response within a standard window (e.g., 48–72 hours) regarding the evaluation of the report.

Actual Result

No email response is received. The user is left unaware if the report was successfully delivered, if it is being reviewed, or if it has been rejected.