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[Eco Bounty] ioPay Connection Loop / Automatic Disconnection

New Issue

Description

When attempting to connect the ioPay wallet to the IoTeX Hub, the application fails to establish a persistent connection. Instead of linking the wallet, the system displays a "Visitor Mode" prompt, forcing the user into a loop of attempting to reconnect or import a new wallet.

Actual Result: Tapping "ioPay Wallet" in the connection menu immediately triggers a "Connect Wallet" popup stating the user is in "visitor mode" and needs to create or import a wallet, even when the ioPay app is active in the background.

Expected Result: Selecting the ioPay wallet should successfully link the user's existing account and grant access to DApp functions without persistent "Visitor Mode" warnings.

Severity: High (Prevents users from accessing wallet-dependent assets and features).

Wallet Address: io1tkw393kejmxwnd454twc6020sxcyvh5dxqmren

Device & Environment:

-Operating system: Windows 11 Pro

-Device model: A520MHP

Posted by cryptotestnet ·
3 comments

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Comments3

  • Terry Xu

    Team•

    Feb 6

    You’re probably still in guest mode and haven’t created or imported a wallet in ioPay yet, which is why you’re seeing this message.

    • cryptotestnet

      •

      Feb 6

      Not in guest mode and already Created wallet in ioPay

      • Terry Xu

        Team•

        Feb 6

        I’m not able to reproduce this issue on my side for now. Could you please delete the current wallet and re-import it, then share a full screen recording showing the whole process (from the Home page, entering Hub, and connecting)?

        Also, could you confirm whether this wallet is a mnemonic wallet, an AA wallet, or a private key wallet?