[ECO Bounty] iopay Missing Desktop/Browser Extension Links in Mobile CTA Section

1. Issue Summary

The "Get Started Now" Call-to-Action (CTA) section on the ioPay landing page (iopay.me/#cta) currently displays mobile-only download options on mobile viewports. The section lacks visible pathways to the Desktop Browser Extension (Chrome/Brave/Edge) and Web Wallet versions, which can lead to user confusion, support ticket inflation, and potential user drop-off.

2. Environment Details

ParameterValue

URL

https://iopay.me/#cta

Device

Android Smartphone

OS Version

Android 14

Browser

Chrome v120+

Viewport

Mobile (390-414px width)

Region

Global


3. Steps to Reproduce

  1. Open Chrome on a mobile device (or use DevTools mobile viewport).

  2. Navigate to https://iopay.me/.

  3. Scroll to the "Get Started Now" section.

  4. Observe the download options presented.

4. Actual Result

Only three download options are visible:

  • Google Play Store

  • Apple App Store

  • Direct APK Download

5. Expected Result

The CTA section should provide discoverable links to:

  • Chrome Web Store / Browser Extension

  • Web Wallet (wallet.iotex.io or equivalent)

  • Or a "Looking for Desktop? Click here" secondary link

6. Impact Analysis

Impact AreaDescriptionSeverity

User Experience

Users seeking desktop wallet access may abandon the site assuming ioPay is mobile-only. Creates friction for cross-platform users.

High

Conversion Rate

Potential loss of desktop users who cannot find the extension link, directly affecting adoption metrics.

Medium

Support Overhead

May increase unnecessary support tickets asking "Where is the desktop version?" or "Is there a browser extension?"

Medium

Brand Perception

Incomplete product representation may suggest the wallet lacks desktop/web functionality relative to competitors (MetaMask, Phantom, etc.).

Low-Medium

SEO/Indexing

If the extension link is hidden or excluded from mobile view, search engines may not properly associate the landing page with desktop wallet offerings.

Low


7. Recommendation

Short-term Fix (Immediate): Add a secondary text link below the mobile store badges:

"Looking for the Desktop Browser Extension or Web Wallet? [Get Desktop Version β†’]"

Long-term Fix (Ideal UX): Implement a platform-detection toggle or segmented control:

  • Tab 1: Mobile (Show Play Store / App Store / APK)

  • Tab 2: Desktop (Show Chrome Web Store / Edge Add-ons / Firefox)

  • Tab 3: Web (Direct link to Web Wallet)

Alternative: If screen real estate is constrained, add a "View All Platforms" expandable accordion that reveals desktop links when tapped.

Acceptance Criteria for Fix:

  • Desktop users on mobile can easily locate the browser extension link.

  • Mobile users do not experience layout breaking with the addition of desktop options.

  • Both links are trackable via analytics (UTM parameters recommended).


8. Attachments

  1. Screenshot: Mobile viewport showing missing desktop options (with orange arrow indicator).

  2. Comparison screenshot (optional): Competitor landing page (e.g., Phantom.app) showing effective platform toggle.

Wallet Address: io1tkw393kejmxwnd454twc6020sxcyvh5dxqmren

Device & Environment:

-Operating system: Android 13

-Device model: Redmi Note 10 Pro

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Upvoters
Status

In Review

Board
πŸ’‘

New Issue

Date

22 days ago

Author

cryptotestnet

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