[Eco Bounty] ioPay Missing Direct Customer Support Channel

Field	Details
App Version	v5.1.0 (Build 3963)
Device/OS	Android (based on navigation bar)
Severity	Medium (Impacts user retention and trust)
Category	UI/UX / User Support

Summary

The current "Settings" interface lacks a direct "Customer Support" or "Help Center" button. While "User Feedback" exists, it is typically a one-way communication channel rather than a reactive support system for urgent issues (e.g., stuck transactions or wallet recovery).

Current Behavior

Under the settings menu, the only available options for communication are:

User Feedback: Usually intended for suggestions or bug reporting.
About ioPay: General version information. There is no "Contact Us" or "Live Chat" functionality visible.

Expected Behavior

The app should include a clear path for users to receive assistance, such as:

A "Help & Support" section.
Links to official Community Channels (Telegram/Discord).
A Submit a Ticket or Live Chat feature.

Suggested Improvements

Add a Support Category: Rename "User Feedback" to "Help & Feedback" to make it more inclusive of support needs.
Knowledge Base Integration: Link to an external FAQ or documentation site directly within the "Basic Functions" or "Settings" section.
Direct Support Link: Provide an official email address or a "Chat with us" button within the Security & Privacy or General tabs.

Wallet Address: io1tkw393kejmxwnd454twc6020sxcyvh5dxqmren

Device & Environment:

-Operating system: Android 13

-Device model: Redmi Note 10 Pro