Hello @Soular Mastars Ascending, we acknowledges the receipt of your message. We have forwarded your inquiry to the relevant team, and they will review it and respond at the earliest opportunity. We appreciate you bringing this to our attention.
Precy R
Team•
Dec 12, 2025
Hello @Soular Mastars Ascending, could you please provide us your wallet address so that our team can look further into your concern? Looking forward to your response. Thanks.
Soular Mastars Ascending
•
Dec 13, 2025
Here is my wallet address:
0xad3a38d0585eae44ae6773ef840e6c0d3ced03ec
Precy R
Team•
Dec 16, 2025
Hello @Soular Mastars Ascending, could you please try it here and see if it works: https://hub.iotex.io/staking.
Please let us know if you still encounter concerns. Thanks.
Soular Mastars Ascending
•
Dec 16, 2025
Hello, I connected my IoPay wallet to the Iotex Hub and tried to initiate the unstake but it takes me back to the IoPay Wallet and I receive the same error message.
Precy R
Team•
Dec 17, 2025
Can you please send us the error message when doing the process? Looking forward to your response. thanks.
Soular Mastars Ascending
•
Dec 17, 2025
Precy R
Team•
Dec 29, 2025
Hello @Soular Mastars Ascending, can you please access the Hub directly on the web, instead of connecting through ioPay, and then check whether the issue still occurs. Please let us know if you are still encountering the same problem. Looking forward to your response. thanks.
Soular Mastars Ascending
•
Dec 31, 2025
Here are my options when I try to access through the hub online. I’m not sure how to connect to the wallet online without the IoPay wallet connection.
Precy R
Team•
Jan 6
Hello @Soular Mastars Ascending can you please check into here. Please let me know if you are still encountering the same problem.
Log in to comment and vote
Comments12
Soular Mastars Ascending
Dec 11, 2025
Precy R
Dec 12, 2025
Hello @Soular Mastars Ascending, we acknowledges the receipt of your message. We have forwarded your inquiry to the relevant team, and they will review it and respond at the earliest opportunity. We appreciate you bringing this to our attention.
Precy R
Dec 12, 2025
Hello @Soular Mastars Ascending, could you please provide us your wallet address so that our team can look further into your concern? Looking forward to your response. Thanks.
Soular Mastars Ascending
Dec 13, 2025
Here is my wallet address:
0xad3a38d0585eae44ae6773ef840e6c0d3ced03ec
Precy R
Dec 16, 2025
Hello @Soular Mastars Ascending, could you please try it here and see if it works: https://hub.iotex.io/staking.
Please let us know if you still encounter concerns. Thanks.
Soular Mastars Ascending
Dec 16, 2025
Hello, I connected my IoPay wallet to the Iotex Hub and tried to initiate the unstake but it takes me back to the IoPay Wallet and I receive the same error message.
Precy R
Dec 17, 2025
Can you please send us the error message when doing the process? Looking forward to your response. thanks.
Soular Mastars Ascending
Dec 17, 2025
Precy R
Dec 29, 2025
Hello @Soular Mastars Ascending, can you please access the Hub directly on the web, instead of connecting through ioPay, and then check whether the issue still occurs. Please let us know if you are still encountering the same problem. Looking forward to your response. thanks.
Soular Mastars Ascending
Dec 31, 2025
Here are my options when I try to access through the hub online. I’m not sure how to connect to the wallet online without the IoPay wallet connection.
Precy R
Jan 6
Hello @Soular Mastars Ascending can you please check into here. Please let me know if you are still encountering the same problem.
Soular Mastars Ascending
Dec 22, 2025
Could this possibly be the issue?