Hello, thank you for reaching out to us. Can you please clarify, have you used the Ledger in the iotx app? We would appreciate if you provide us more details. thanks.
Iotexledgg
•
Aug 13, 2025
Iopay doesn't have an option for adding a hardware wallet. When visiting iotex hub from within iopay, it says failed to get devices. The device is properly connected via the ledger app
Iotexledgg
•
Aug 13, 2025
When connecting on iotex hub from desktop the ledger connection never attempts to complete, the sign in on the ledger never happens.
Precy R
Team•
Aug 13, 2025
Thanks for the information. Our team will look into this concern. Thanks for notifying us.
Log in to comment and vote
Comments4
Precy R
Aug 13, 2025
Hello, thank you for reaching out to us. Can you please clarify, have you used the Ledger in the iotx app? We would appreciate if you provide us more details. thanks.
Iotexledgg
Aug 13, 2025
Iopay doesn't have an option for adding a hardware wallet. When visiting iotex hub from within iopay, it says failed to get devices. The device is properly connected via the ledger app
Iotexledgg
Aug 13, 2025
When connecting on iotex hub from desktop the ledger connection never attempts to complete, the sign in on the ledger never happens.
Precy R
Aug 13, 2025
Thanks for the information. Our team will look into this concern. Thanks for notifying us.