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Commented on I have open a long posion on loxodrome iotex dexHello , there could be several common reasons why you were not able to close a position. Insufficient Gas Fees (IOTX): This is the most common issue. On the IoTeX blockchain, you need $IOTX tokens to pay for transaction fees (gas). If your wallet doesn't have enough IOTX to cover…Commented on What happenedHello @Vladoianu our team is fixing the issue. Please check your notification for the update. thanks.Commented on I just sent ~250$ in iopay but the balance is this .Hello @Vladoianu thank you for your response. Our team will look in to this.Commented on I just sent ~250$ in iopay but the balance is this .Hello @Vladoianu, thank you for reaching out to us. Can you please provide your wallet address so that we can look into it? Looking forward to your response. thanks.Commented on I recieve wrong notificationThank you for bringing this to our attention. We have received your message and our team is currently reviewing the details you provided.Commented on ioRead on IoTexThank you for taking the time to share your valuable suggestions with us. We have carefully reviewed your input and our team will be looking into it thoroughly. We appreciate you bringing this to our attention, as feedback from individuals like you is crucial for our ongoing impr…Commented on ioGiveaway on IoTexThank you for taking the time to share your valuable suggestions with us. We have carefully reviewed your input and our team will be looking into it thoroughly. We appreciate you bringing this to our attention, as feedback from individuals like you is crucial for our ongoing impr…Commented on Transfer not receivedThis is a very common misunderstanding with IoTeX, and to clarify; IoTeX actually has two versions of its token: ⦁ Native IOTX - Lives on the IoTeX mainnet (its own blockchain) ⦁ IOTX-E (ERC-20) - Lives on Ethereum blockchain as an ERC-20 token To fix this, you need to use IoTeX'…Commented on Transfer not received Commented on Transfer not receivedHello, can you please provide your transaction hash (txhash) or you can check on: Etherscan for Ethereum IoTeXScan for IoTeX if transaction is a “success, failed, or pending’’ Please let us know so that we can further assist you. thanks.Commented on How To Apply Filipino Translation ContributorsHello, thank you for bringing your concern to our attention. We have received your message and want to assure you that our team will carefully review the matter for consideration. We appreciate you taking the time to contact us and will be in touch as soon as we have an update.Commented on API Access Blocked by Cloudflare - IP Whitelist RequestHello, can you please refresh and try again? Let us know if you are still experiencing the same concern.Commented on IoPay unstake errorHello @Soular Mastars Ascending can you please check into here. Please let me know if you are still encountering the same problem.Commented on API Access Blocked by Cloudflare - IP Whitelist RequestHi @Cass JinHyeok Yu, we have already added the ip address as requested.Commented on Can't bridge tokens from IOTX to BSC chain on IOtubeHello, can you please follow this steps, and let me know if you are still encountering the same error. Please don’t forget to fund it with a small amount of BNB for gas fees. 1. Go to ioTube V5. 2. Connect wallet (ensure it's set to the IoTeX Network in MetaMask/IoTeXPay). 3. Fro…Commented on API Access Blocked by Cloudflare - IP Whitelist RequestHello, can you please refresh and try again? We had fixed the issue. Please let me know if you still encountering problems. thanks.Commented on API Access Blocked by Cloudflare - IP Whitelist Requestdone. removed info as requested.Commented on API Access Blocked by Cloudflare - IP Whitelist RequestHello, can you please refresh and try again? We had fixed the issue. Please let me know if you still encountering problems. thanks.Commented on IoPay unstake errorHello @Soular Mastars Ascending, can you please access the Hub directly on the web, instead of connecting through ioPay, and then check whether the issue still occurs. Please let us know if you are still encountering the same problem. Looking forward to your response. thanks.Commented on API Issue - 301 Redirect Loop on /api/upload-device-metricsHello, thank you for reaching out to us. Our Team had fixed the issue. Please refresh and re-try the process. Please let us know if you are still encountering the same concern. Thanks.Commented on IoPay unstake errorCan you please send us the error message when doing the process? Looking forward to your response. thanks.Commented on IoPay unstake errorHello @Soular Mastars Ascending, could you please try it here and see if it works: https://hub.iotex.io/staking. Please let us know if you still encounter concerns. Thanks.Commented on Didn't receive iotxHello @Yexu Xie, Please accept my apologies for any inconvenience you experienced. We are pleased your concern has now been resolved. We appreciate you taking the time to inform us, as feedback like yours helps us improve our service. Should you have any further questions, please…Commented on IoPay unstake errorHello @Soular Mastars Ascending, could you please provide us your wallet address so that our team can look further into your concern? Looking forward to your response. Thanks.Commented on Incorrect Press ReleaseHello @milorad, information had been changed as requested. Please see link below. https://depinscan.io/news/2025-12-11/io-net-launches-innovative-incentive-dynamic-engine-to-transform-ai-compute-market Commented on IoPay unstake errorHello @Soular Mastars Ascending, we acknowledges the receipt of your message. We have forwarded your inquiry to the relevant team, and they will review it and respond at the earliest opportunity. We appreciate you bringing this to our attention.Commented on Didn't receive iotxHello @Yexu Xie, can you please check and follow these steps to view/see your IOTX tokens. (Go to bridge.iotex.io) Connect your wallet Click "History" – there should be a "Claim" button if tokens are pending pull through this steps You may also add the token manually to your wall…Commented on Project pending review for weeksHello @bakr may we know who is your contact person with us? We would appreciate if you can provide so that we can fast track the request. Looking forward to your response.Commented on Didn't receive iotxPlease follow these steps in order to see your IOTX: 1. IMMEDIATE ACTION: Find Your Transaction ID (TXID) This is your proof of purchase and the only way to track your coins. Log back into where you bought IOTX (the exchange or website). Go to Order History, Withdrawal History, o…Commented on Project pending review for weeksHello, thank you for reaching out to us. I have forwarded your concern to the Department that handles project listing. Btw, may I verify who is your contact person with us so that I can ping them as well. Looking forward to your response. Thanks.